Our Mission and Values

http://www.cooperhotels.com/mission.php

The Mission of Cooper Hotels: To excel as a hotel company and as a business for the benefit of those we serve...guests, employees and property owners.  Fundamental to success in our mission are these values:

• People
  
  They are our most important asset. Their involvement, teamwork and commitment set the Cooper Hotels apart from the competition.
• Product
  
  Programs, services, and facilities are designed and operated with superior quality, to achieve our goal of satisfying the needs and desires of our guests.
• Profits
  They measure our success, telling how well and how efficiently we serve. Profits are required to prosper and grow.

And those values demand guiding principles:

• Quality Comes First
  The quality of our product and service creates guest satisfaction, our number one priority.
• Value
  Our guests demand a quality product at a fair price.
• Continuous Improvement
  
  We will not rest on past accomplishments but will continue to strive for innovation and improvement in products and services, increased efficiency and increased profitability.
• IntegrityWe are committed to high standards of fairness and integrity.  We will never compromise our code of conduct.